Give Your Knowledge Management Strategy a Boost with a Comprehensive Check Up

It doesn’t matter whether you’re just starting to think about knowledge management or you want to improve on what you are already doing, a Knowledge Management Health Checkup from Cognita Knowledge Management can help you figure out what’s next for your organization.

A KM assessment from Cognita Knowledge Management will help you:

• Understand where what’s working and what’s not working with your current KM efforts

• Pinpoint bottlenecks in the flow of knowledge

• Understand how technology is enabling or hindering knowledge sharing

• Recognize elements of organizational culture and structure that present barriers to effective knowledge management

• Identify best practices for knowledge capture and knowledge sharing 

• Find potential early adopters or champions for knowledge management

• Discover opportunities to use artificial intelligence (AI) to enhance knowledge management and curation efforts

Imagine a KM Check Up as a starting point for developing a successful KM strategy. Cognita Knowledge Management will thoroughly examine your current situation before making suggestions about the future. KM assessments frequently uncover surprising insights. For example, what may initially appear to be a technology issue is often related to organizational culture, daily routines, or gaps in procedures or collaboration among cross-functional teams.

With over 20 years in contact center operations and knowledge management, our expertise uniquely qualifies us to guide you through the KM assessment process. Based on Cognita's KM Health Check Up, you can confidently create a strategy that optimizes knowledge sharing and drives organizational success using proven Knowledge Centered Service principles.