Most companies treat Knowledge Management as a filing cabinet. We treat it as a product. The MVP KM™ consulting process ensures your team has the right knowledge at the right time, without the bloat.

Phase 1: Strategy (Weeks 1-4)

Step 1: Strategic Audit and Roadmap

  • Conduct a high-impact audit to identify the "critical 20%" of content and establish baseline ROI metrics like Time-to-Proficiency. 

  • Use the KMS Requirement Template and Selection Scorecard to evaluate your tech stack and perform a "Cost of Inaction" assessment to secure leadership buy-in. 

  • Deliver a concrete MVP Roadmap for transitioning to an optimized knowledge engine.

Phase 2: Execution (Weeks 5-10)

Step 2: Design Agile Governance and Empower the MVP KM Squad 

  • Replace bureaucratic boards with a streamlined KM Governance Committee and formalize an official charter for the Knowledge Owner using our Modular Charter Template. 

  • Define clear workflows for Users, Contributors, Curators, and Coordinators, reframing these as leadership development opportunities. 

  • Develop a communication guide to ensure program transparency and position the MVP Squad to lead the modernization effort.  

Step 3: Workflow Modernization & Single Source Design

  • Implement strategies to capture "shadow knowledge" and updates directly within the flow of work. 

  • Establish AI-assisted workflows to eliminate SME bottlenecks. 

  • Build a "Single Source" blueprint that to make it easier to find and maintain all CX knowledge.

Step 4: Content Refactoring and Ecosystem Integration

  • Develop and deploy a style guide to lower contribution barriers.

  • Refactor dense manuals into scannable, chunked content optimized for both humans and Large Language Models (LLMs). 

  • Implement the MVP KB, improve system taxonomy and structure, and seamlessly integrate the knowledge base into your CRM or ticketing system to eliminate "swivel-chair" workflows. 

Phase 3: Scale (Week 11-12)

Step 5: Kaizen Cadence and Executive Reporting 

  • Establish a KM Health Cadence to monitor vital signals—like failed searches and negative feedback—to proactively close knowledge gaps. 

  • Deploy a visual MVP Dashboard to track high-level metrics like Ticket Deflection ROI and Content Health, providing the C-suite with consistent proof of business value.