Privacy policy.

Last Updated: June 26, 2025

Cognita Knowledge Management, LLC ("Cognita KM," "we," "us," or "our") is committed to protecting the privacy and security of the information we collect and process in the course of providing our knowledge management consulting services. This Privacy Policy describes how we collect, use, disclose, and protect personal and other information when you interact with our website (cognita-km.com), our services, and our communications.

1. Information We Collect

We collect information to provide and improve our services, communicate with you, and operate our business effectively. The types of information we may collect include:

  • Contact and Identification Information: This includes your name, email address, phone number, company name, job title, and other business contact details you provide when you inquire about our services, download resources, or engage with us.

  • Service-Related Information: When you engage us for consulting services, we may collect information related to your organization's knowledge management systems, processes, and content. This may include, but is not limited to, data about your existing knowledge bases, customer interaction data (e.g., anonymized or pseudonymized chat logs, call transcripts), and internal documentation. We will always endeavor to process this data in a way that minimizes the collection of directly identifiable personal information.

  • Website Usage Data: We automatically collect certain information when you visit our website, such as your IP address, browser type, operating system, referring URLs, pages viewed, and the dates/times of your visits. This helps us understand how our website is used and improve its functionality.

  • Communications: Records of your correspondence with us, including emails, chat messages, and phone calls.

  • Marketing Preferences: Information about your preferences for receiving marketing communications from us.

2. How We Collect Information

We collect information through various methods:

  • Directly from You: When you fill out forms on our website, contact us via email or phone, or provide information during our consulting engagements.

  • Automatically: Through the use of cookies, web beacons, and similar tracking technologies on our website.

  • From Third Parties: We may receive information from third-party partners or publicly available sources, consistent with applicable laws.

3. How We Use Your Information

We use the information we collect for the following purposes:

  • To Provide and Improve Services: To deliver our knowledge management consulting services, including assessing your current systems, designing strategies, implementing solutions, and optimizing performance. This may involve analyzing your organization's data (often anonymized or aggregated) to identify areas for improvement.

  • Communication: To respond to your inquiries, provide customer support, and send you important updates or information related to our services.

  • Marketing and Business Development: To send you marketing communications about our services, thought leadership content, and upcoming events that we believe may be of interest to you. You can opt-out of these communications at any time.

  • Website Analytics and Improvement: To analyze website usage patterns, troubleshoot technical issues, and improve the user experience and functionality of our website.

  • Legal Compliance and Protection: To comply with legal obligations, enforce our terms and conditions, and protect our rights, privacy, safety, or property, and/or that of our affiliates, you, or others.

4. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

  • With Your Consent: We may share your information with third parties when we have your explicit consent to do so.

  • Service Providers: We may share information with third-party vendors, consultants, and other service providers who perform services on our behalf, such as website hosting, analytics, CRM, and email delivery. These service providers are obligated to protect your information and use it only for the purposes for which it was disclosed.

  • Within Our Organization: We may share information with employees and departments within Cognita KM who have a legitimate need to access it for business purposes.

  • Business Transfers: In the event of a merger, acquisition, reorganization, sale of assets, or bankruptcy, your information may be transferred as part of that transaction.

  • Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency).

5. Data Security

We implement reasonable technical and organizational measures designed to protect your information from unauthorized access, use, alteration, or destruction. However, no data transmission over the internet or storage system can be guaranteed to be 100% secure.

6. Data Retention

We retain personal information for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period, we consider the amount, nature, and sensitivity of the personal information, the potential risk of harm from unauthorized use or disclosure of your personal information, the purposes for which we process your personal information and whether we can achieve those purposes through other means, and the applicable legal requirements.

7. Your Privacy Rights

Depending on your location and applicable laws, you may have the following rights regarding your personal information:

  • Access: The right to request access to the personal information we hold about you.

  • Rectification: The right to request correction of inaccurate or incomplete personal information.

  • Erasure: The right to request the deletion of your personal information, subject to certain legal exceptions.

  • Objection: The right to object to the processing of your personal information in certain circumstances.

  • Restriction: The right to request the restriction of processing your personal information in certain circumstances.

  • Data Portability: The right to receive your personal information in a structured, commonly used, and machine-readable format.

  • Withdraw Consent: If we are processing your personal information based on your consent, you have the right to withdraw that consent at any time.

To exercise any of these rights, please contact us using the contact information provided below. We may need to verify your identity before processing your request.

8. Third-Party Links

Our website may contain links to third-party websites. This Privacy Policy does not apply to the practices of third-party websites. We encourage you to review the privacy policies of any third-party sites you visit.

9. Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have inadvertently collected personal information from a child under 16, we will take steps to delete such information as soon as possible.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post any updates on this page and revise the "Last Updated" date. We encourage you to review this Privacy Policy periodically.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:

Cognita Knowledge Management, LLC
5900 Balcones Drive #20867
Email: info@cognita-km.com
Phone: 512-612-2127