MVP KB: A Practical Guide for Customer Service Knowledge Management (E-book)
Tired of a chaotic knowledge base that frustrates agents and customers? You don't need a fancy title or a massive budget to build a knowledge base that actually works. MVP KB: A Practical Guide for Customer Service Knowledge Management provides a practical, DIY recipe for anyone tasked with improving customer support knowledge.
Learn how to start small with a minimum viable product, empower your team to contribute, and continuously improve your KB to become the most valuable player in your contact center.
This book cuts through the jargon, offering actionable steps to create a single source of truth, leading to happier agents, satisfied customers, and a solid foundation for AI.
Start building your MVP KB today!
Tired of a chaotic knowledge base that frustrates agents and customers? You don't need a fancy title or a massive budget to build a knowledge base that actually works. MVP KB: A Practical Guide for Customer Service Knowledge Management provides a practical, DIY recipe for anyone tasked with improving customer support knowledge.
Learn how to start small with a minimum viable product, empower your team to contribute, and continuously improve your KB to become the most valuable player in your contact center.
This book cuts through the jargon, offering actionable steps to create a single source of truth, leading to happier agents, satisfied customers, and a solid foundation for AI.
Start building your MVP KB today!
Tired of a chaotic knowledge base that frustrates agents and customers? You don't need a fancy title or a massive budget to build a knowledge base that actually works. MVP KB: A Practical Guide for Customer Service Knowledge Management provides a practical, DIY recipe for anyone tasked with improving customer support knowledge.
Learn how to start small with a minimum viable product, empower your team to contribute, and continuously improve your KB to become the most valuable player in your contact center.
This book cuts through the jargon, offering actionable steps to create a single source of truth, leading to happier agents, satisfied customers, and a solid foundation for AI.
Start building your MVP KB today!