MVP KB Quick-Start Assessment & Planning Toolkit (Digital Download)
The MVP KB Quick-Start Assessment & Planning Toolkit is designed for those with little or no knowledge management expertise The downloadable toolkit provides a collection of actionable resources to transform your contact center's knowledge base. Contents include:
Stakeholder interview guide
A content audit checklist
Workflow analysis templates
Goal-setting worksheet
Simplified ROI calculator
Stakeholder playbook
The MVP KB Quick-Start Assessment & Planning Toolkit will equip you with everything needed to assess, plan, and gain buy-in for a more effective and organized knowledge system.
The MVP KB Quick-Start Assessment & Planning Toolkit is designed for those with little or no knowledge management expertise The downloadable toolkit provides a collection of actionable resources to transform your contact center's knowledge base. Contents include:
Stakeholder interview guide
A content audit checklist
Workflow analysis templates
Goal-setting worksheet
Simplified ROI calculator
Stakeholder playbook
The MVP KB Quick-Start Assessment & Planning Toolkit will equip you with everything needed to assess, plan, and gain buy-in for a more effective and organized knowledge system.
The MVP KB Quick-Start Assessment & Planning Toolkit is designed for those with little or no knowledge management expertise The downloadable toolkit provides a collection of actionable resources to transform your contact center's knowledge base. Contents include:
Stakeholder interview guide
A content audit checklist
Workflow analysis templates
Goal-setting worksheet
Simplified ROI calculator
Stakeholder playbook
The MVP KB Quick-Start Assessment & Planning Toolkit will equip you with everything needed to assess, plan, and gain buy-in for a more effective and organized knowledge system.