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MVP KB Book + Quick-Start Assessment & Planning Toolkit (Digital Download)

$57.00 $97.00
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The MVP KB Quick-Start Assessment & Planning Toolkit is designed for those with little or no knowledge management expertise The downloadable toolkit provides a collection of actionable resources to transform your contact center's knowledge base. Contents include:

  • MVP KB: A Practical Guide for Customer Service Knowledge Management (PDF)

  • Stakeholder interview guide (6 page PDF)

  • A content audit checklist (4 page PDF)

  • Workflow analysis template (4 page PDF)

  • Goal-setting worksheet (4 page PDF)

  • Simplified ROI calculator (Excel spreadsheet)

  • Stakeholder playbook (7 page PDF)

The MVP KB Quick-Start Assessment & Planning Toolkit will equip you with everything needed to assess, plan, and gain buy-in for a more effective and organized knowledge system.

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The MVP KB Quick-Start Assessment & Planning Toolkit is designed for those with little or no knowledge management expertise The downloadable toolkit provides a collection of actionable resources to transform your contact center's knowledge base. Contents include:

  • MVP KB: A Practical Guide for Customer Service Knowledge Management (PDF)

  • Stakeholder interview guide (6 page PDF)

  • A content audit checklist (4 page PDF)

  • Workflow analysis template (4 page PDF)

  • Goal-setting worksheet (4 page PDF)

  • Simplified ROI calculator (Excel spreadsheet)

  • Stakeholder playbook (7 page PDF)

The MVP KB Quick-Start Assessment & Planning Toolkit will equip you with everything needed to assess, plan, and gain buy-in for a more effective and organized knowledge system.

MVP KB Quick-Start Consultation
MVP KB Quick-Start Consultation
$100.00 $175.00

The MVP KB Quick-Start Assessment & Planning Toolkit is designed for those with little or no knowledge management expertise The downloadable toolkit provides a collection of actionable resources to transform your contact center's knowledge base. Contents include:

  • MVP KB: A Practical Guide for Customer Service Knowledge Management (PDF)

  • Stakeholder interview guide (6 page PDF)

  • A content audit checklist (4 page PDF)

  • Workflow analysis template (4 page PDF)

  • Goal-setting worksheet (4 page PDF)

  • Simplified ROI calculator (Excel spreadsheet)

  • Stakeholder playbook (7 page PDF)

The MVP KB Quick-Start Assessment & Planning Toolkit will equip you with everything needed to assess, plan, and gain buy-in for a more effective and organized knowledge system.