The MVP KB Quick-Start Assessment & Planning Toolkit is designed for those with little or no knowledge management expertise The downloadable toolkit provides a collection of actionable resources to transform your contact center's knowledge base. Contents include:
MVP KB: A Practical Guide for Customer Service Knowledge Management (PDF)
Stakeholder interview guide (6 page PDF)
A content audit checklist (Excel spreadsheet)
Workflow analysis template (4 page PDF)
Goal-setting worksheet (4 page PDF)
Simplified ROI calculator (Excel spreadsheet)
Stakeholder playbook (7 page PDF)
The MVP KB Quick-Start Assessment & Planning Toolkit will equip you with everything needed to assess, plan, and gain buy-in for a more effective and organized knowledge system.
The MVP KB Quick-Start Assessment & Planning Toolkit is designed for those with little or no knowledge management expertise The downloadable toolkit provides a collection of actionable resources to transform your contact center's knowledge base. Contents include:
MVP KB: A Practical Guide for Customer Service Knowledge Management (PDF)
Stakeholder interview guide (6 page PDF)
A content audit checklist (Excel spreadsheet)
Workflow analysis template (4 page PDF)
Goal-setting worksheet (4 page PDF)
Simplified ROI calculator (Excel spreadsheet)
Stakeholder playbook (7 page PDF)
The MVP KB Quick-Start Assessment & Planning Toolkit will equip you with everything needed to assess, plan, and gain buy-in for a more effective and organized knowledge system.
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